Upon payment of the Managed Visa Application Service (MVAS)™ fee, it will be deemed that you have engaged the services of Migration Expert solely for the purpose of preparing and assisting you in the submission of your Australian visa application (Application) to the appropriate authorities including the Department of Home Affairs.
Visa Category: Work and Holiday visa (subclass 462)
The above visa category has been selected based on the answers you provided in the Online Assessment and Interview. Therefore, the advice provided by your Migration Consultant will be relevant to the category selected. Upon reviewing your profile, your allocated Migration Consultant may suggest alternative visa types which could also suit your profile. However, the final decision as to which category to proceed under will remain with you.
Please note that the guidance, details, estimated fees, and service offerings outlined in this document may be subject to modifications based on changes in visa requirements, your directives to us, or alterations in your situation.
Once your Managed Visa Application Service (MVAS)™ fee is processed, your file will be assigned to one of our Migration Consultants. Your Migration Consultant will manage your visa application process and will act in accordance with the responsibilities, as appropriate, which are set out in the Responsibilities Section below. In the event that your assigned Migration Consultant cannot continue assisting you with your application, another Migration Consultant may provide assistance. Migration Expert reserves the right to change your Migration Consultant where it is necessary to do so.
Stage 1 - Detailed Assessment:
Stage 2 - Pre - Application:
Stage 3 - Application:
Stage 4 - Processing:
Stage 5 - Decision:
The Client must:
The Client agrees:
Under Australian law, a person who wishes to operate as a migration agent must be registered with the Migration Agents Registration Authority (MARA). MARA is responsible for administering the Code of Conduct which regulates the conduct of migration agents. Amongst the requirements of the Code, is the ability of Agents to demonstrate good character as well as competency in the provision of Australian immigration advice.
In addition to complying with the Code of Conduct, migration agents are also required to provide a copy of the Information on the Regulation of the Migration Advice Profession ("the Consumer Guide"). The Client acknowledges that they have been provided with a copy of the Consumer Guide and agree that it is their responsibility to download a copy of the Consumer Guide to ensure they read and understand it prior to signing this Agreement.
A copy of the Code of Conduct and Consumer Guide can be found on the Migration Expert website (https://www.migrationexpert.com.au/terms_conditions/).All services connected with Migration Expert's role are provided by a registered migration agent acting in accordance with the MARA Code of Conduct. All correspondence and written advice is prepared by the registered migration agent on behalf of Migration Expert.
In accordance with MARA requirements, Migration Expert will act on the Client's behalf to the best of its ability. However, the Client acknowledges and agrees that Migration Expert does not guarantee the success of any application.
Please note that Migration Expert Pty Ltd or migration consultants cannot guarantee a desired outcome within your expected timeframe as the processing of visa applications solely lies with the Department of Home Affairs, and Migration Expert Pty Ltd is separate from the Department.
We are committed to providing you with the highest standard of service. We treat all feedback on our performance as an opportunity to learn more about our clients' needs and to improve our service. We are committed to resolving all customer complaints quickly and effectively. To ensure that we have an accurate account of your concerns, such complaints must be submitted in writing to any of our offices using the Client Feedback Form, which can be requested from any Migration Expert representative. We will acknowledge receipt of your Client Feedback Form within 2 business days of receiving it. Our complaint handling process is designed to ensure that your concerns are treated seriously and addressed promptly and fairly.
In many instances, we have found that your consultant will be able to help resolve your concerns. Upon receipt of the complaint, your assigned Migration Consultant will contact you in the next 3 business days to acknowledge receipt and a review will be conducted and a response provided to the client within 10 - 15 days. Our commitment to our client is genuine. Should you be dissatisfied with the handling of your complaint, you are entitled to request your complaint be escalated to the next level within Migration Expert.
The Client acknowledges that Migration Expert will not be obliged to submit any application until the correct visa application fees are provided. The Migration Consultant will confirm the cost of any application fees charged by the Australian Department of Home Affairs prior to submission.
There are additional costs associated with your Application such as your medical examination, criminal clearance, and language proficiency tests, as applicable. These costs will be paid directly by you to the relevant individual or authority, as required.
In undertaking this assignment it may be necessary for you to incur expenses for items such as a translation service, language assessments, courier, and other expenses. These expenses are in addition to the specific fees mentioned above. At no time will we incur any out-of-pocket expenses on your behalf. The Migration Consultant may ask you to pay the provider directly for some of these out-of-pocket expenses as required for your visa application.
GST refers to any goods and services tax or similar tax imposed by the Commonwealth of Australia under the A New Tax System (Goods and Services Tax) Act 1999. All amounts payable by the Client under this document are expressed excluding GST. Accordingly, all amounts payable by the Client shall be at the rate stipulated in this letter plus any amount of GST payable in relation to that supply. The current rate of GST is 10%.
If you are currently residing outside Australia, you will not be required to pay the GST on the purchase price of the Managed Visa Application Service (MVAS)™.
The Client will provide Migration Expert with such information and documentation as the Migration Consultant advises is appropriate for this engagement. The Client recognizes and confirms that Migration Expert will use and rely on information provided by them in the performance of the services contemplated by this agreement, without having independently verified or assumed responsibility for the accuracy or completeness of such information. The Client warrants that all information and documentation provided to date is accurate and not false or misleading.
The Client accepts and understands that the provision of bogus, false or misleading information or documents, including documents of identity, is a criminal offense and can result in visa and review applications being refused; and any visas granted on the basis of those documents or information being canceled.
To the greatest extent possible by law, Migration Expert shall not be liable for any loss, damage, cost, expense or other liability (Liabilities) suffered or incurred by the Client or their family arising in connection (either directly or indirectly) with the provision of the Services. To the extent that liability cannot be excluded, the liability of Migration Expert, including its directors, officers, employees and consultants is limited to the cost of the services Migration Expert provides to the Client.
The Client shall make no claim and shall ensure that no member of their family shall make any claim against Migration Expert, any of its related companies, or any of their directors, officers, employees or consultants (Indemnified Persons) to recover any liability which the Client may suffer or incur by reason of or arising out of anything done or omitted in relation to the provisions of the Services (Claim).
The Client undertakes with Migration Expert (for itself and as trustee for each of the other Indemnified Persons) to indemnify and hold harmless the Indemnified Persons against all liabilities and claims (including legal costs on a full indemnity basis) incurred by the Indemnified person in connection (either directly or indirectly) with the provision of the Services by Migration Expert except the liability which arises from the negligence or default of any of the Indemnified Persons.
The Client acknowledges that from the date of engagement and throughout the entire agreement, the primary source of communication with Migration Expert will be through the Client Area of https://client.migrationexpert.com.au/account. The Client consents to receiving communications from the Migration Expert electronically and agrees that all agreements, notices, disclosures and other communications provided by Migration Consultant to the Client electronically satisfy any legal requirement that such communications be in writing.
Upon completion of your application, all your original documents will be returned to you. However, we are obliged by law to keep a copy of your file for 7 years. We keep the file on the understanding that we have the authority to destroy it 7 years after the conclusion of our service to you. If we retrieve papers or documents from storage in relation to continuing or new instructions to act in relation to your affairs, we will not normally charge for such retrieval. However, we may make a charge based on time spent producing stored papers or documents to you or another at your request. We may also charge for reading correspondence or other work necessary to comply with your instructions given by you or on your behalf.
Migration Expert is bound by the relevant privacy legislation. Accordingly, Migration Expert takes reasonable steps to protect personal information (as defined under the Act) collected by Migration Expert from misuse and loss and from unauthorized access, modification or disclosure.
Migration Expert may use and disclose the Client's (and if applicable, their family's) personal information for the primary purpose for which it is collected, for reasonably expected secondary purposes which are related to the primary purpose and in other circumstances authorized by the Act.
In general, Migration Expert will disclose the Client's personal information with expressed or implied consent for the following purposes:
Migration Expert may disclose the Client's personal information:
Subject to the exceptions set out in the above-mentioned Act, the Client may gain access to the personal information which Migration Expert holds about them by contacting their Privacy Officer at firstname.lastname@example.org. You may also request that information about you be corrected if you think it is not accurate. A fee may be charged for providing access and Migration Expert will advise the Client of the likely cost in advance.
The agreement is created upon receipt of the signed Acceptance Form OR payment of the service fee. This agreement shall be governed by, interpreted and construed in accordance with, the laws of Victoria, Australia. The Courts of Victoria shall have exclusive jurisdiction to settle any and all disputes (including claims of set-off and counterclaims) in connection with this Agreement.
It is difficult to predict the time taken to complete the Services as this will be largely dependent on the time taken to collate the documentation and for the Australian Department of Home Affairs to make their decision on the Client's application. Migration Expert takes no responsibility for any delay in the Australian Department of Home Affairs processing the application.
The period of engagement is from the date that Migration Expert receives the signed attached Acceptance Form OR payment of the Services fee, whichever occurs first. The engagement ceases upon the completion of the Services, unless the agreement is terminated earlier pursuant to the terms set out in this agreement.
Upon receiving payment or your signed Acceptance Form, Migration Expert will agree to act on your behalf only where it is believed by us that your application to Australia has a favorable chance of success as based on responses in the Online Assessment at https://client.migrationexpert.com.au/account com as well as the information and documentation provided during the provision of the service.
The Client may terminate this agreement by giving Migration Expert notice at any time. Migration Expert may terminate this agreement giving at least 14 days notice in writing or immediately if the Client is in default of the terms of this agreement, fails to provide instructions upon request or if a conflict of interest arises. All service fees are forfeited where the Client is in default of the terms set out in section 5.
If this agreement is terminated by the Client, Migration Expert shall be entitled to its fees as set out below:
Please note that if the Client has paid for any of the completed stages and then ceases using the Services for any reason, there will be NO entitlement to any refund. However, if the service is terminated prior to the completion of Stage 3, the client will be refunded the unearned portion of the service fees as per the stages reflected above.
In circumstances where it is apparent to the Migration Consultant, upon reviewing the Information at the commencement of the agreement, that the Client's prospects of success are not favorable, the Migration Consultant will advise the Client immediately and ask the Client if they wish to proceed. If the Client does not wish to proceed or if this agreement is otherwise terminated prior to the completion of the relevant stage, the Client's refund will take into account the time and expenses incurred up until and including the agreed date of termination at the rate of US$250.00 per hour of work.
Please note that any refunds (in accordance with the amounts set out above) will have a US$29 processing fee deducted. Service fees will be refunded, if applicable, in the same method of payment initially used to make payment. In the event of a refund of a payment by credit card, funds will be returned to the credit card that was used for payment. If this card is no longer valid, you will be responsible to make arrangements with your bank or credit card provider to have the funds transferred to you.
All work performed for the Client by the Migration Consultant, Migration Expert and its directors, officers, employees and consultants will be in accordance with this letter of engagement or any subsequent written variation made available to the client.
As part of this consultation, your Migration Agent may need to access VEVO (Visa Entitlement Verification Online) to confirm your current visa status. By signing this agreement, you consent to your Migration Agent accessing your current visa status through VEVO.
The terms of engagement set out the entire agreement between the Client and Migration Expert in connection with the engagement. The Client acknowledges that they have read and understood the terms of this agreement and that they have had the opportunity to obtain independent legal advice. No person has been authorized to give any representations on behalf of Migration Expert in regard to the subject matter or the terms of the engagement, and such any representations which have been or may be given shall not be relied upon, and thus are void.
Migration Expert may vary any of these terms at any time and any other information relating to the Service, at any time and your subsequent use of the Services will be governed by the varied Terms. In the event that any of the terms of provisions of the agreement are or shall become invalid, illegal or unenforceable, the remainder shall survive unaffected.
We will be able to assist you only if you have an ordinary passport.
We will be able to assist you only if you have an ordinary passport 2.
Bringing children is not allowed under this visa.